Frais de retour - Service Après-Vente

Frais de retour - Service Après-Vente

€4,00

Service Après-Vente (SAV) – Frais de retour

Nous prenons en charge gratuitement la réparation de votre bijou dans le cadre de notre Service Après-Vente. Toutefois, des frais de retour de 4 € sont à votre charge.

⚠️ Important : Avant d’envoyer votre bijou, merci de suivre ces étapes :

1 - Envoyez-nous une photo de votre bijou afin que nous puissions vérifier s’il est réparable.
2 - Après validation de notre part, réglez les frais de retour avec suivi (4 €).
3 - Vous recevrez ensuite l’adresse d’expédition.
4 - Envoyez-nous votre bijou bien protégé.
5 -  Après réparation, nous vous le renverrons sans frais supplémentaires.

     Où envoyer la photo ?
Via notre page contact ou via notre Chat

🔴 Clause de responsabilité : Nous ne serons pas tenus responsables en cas de perte ou de détérioration de votre colis durant son envoi. Nous vous recommandons vivement d’opter pour un envoi avec suivi afin d’éviter tout désagrément.

Pour toute question, n’hésitez pas à nous contacter.

Size guide

Size guide

Method 1:

– Measure the inside diameter of your ring

To determine your finger size , you can take one of your rings of the desired size as a model and measure its internal diameter using a millimeter ruler.

Be careful, one hand to the other is not necessarily the same size.

If you are unsure between two sizes, choose the one above.

Method 2:

– Measure the circumference of your finger

Take a strip, thread or strip of paper.

Wrap it around the finger, near the knuckle.

Mark the intersection with a pen, measure the distance.

This distance is the circumference

Refer to the table below to find out your size.

Method 3:

– Ring sizer to print

The second method consists of printing our virtual ring sizer at real size then placing the ring whose size you want to know on the different circles of the ring sizer. The black line must appear entirely inside the ring. Once printed, check using a ruler that the line is 10 cm to be sure of the correct scale.

Click on the link below to access our virtual ring sizer. After downloading the image, you can print it to know the exact measurement of your finger. Be careful to check in the printing options that the “scale paper” option is set to “no”.

Link : Download your VIRTUAL RING BOX

Delivery in 3 to 4 working days.
Delivery costs: 4€

Free delivery from 60€ purchase.

The jewelry is carefully packaged ♡ you will receive a tracking number by email.

For jewelry decorated with zirconiums:

Clean them with lukewarm water and dishwashing liquid.

To make it shine, add a few drops of lemon to the dishwashing liquid and gently wipe your jewelry, you will be amazed by the result.

Like diamonds, zirconias need to be cleaned to maintain their original shine. Many factors in our environment can dull the shine of these stones: body lotion, perfumes, water (which deposits a thin layer of limescale on the zirconias and affects the shine of the stones) or simply, normal daily wear and tear.